FAQ

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FAQ

General Questions

The Single Point of Contact Control System (SPOC-CS) is HubCop’s patent-pending feature
that facilitates structured engagements by aligning agents and prospects through value
exchanges.

HubCop supports industries with long sales cycles, complex compliance requirements, and
high-value transactions, including healthcare, insurance, telecommunications, and high tech.

HubCop ensures compliance using advanced tools like masked emails, DID numbers, and
automated compliance tracking, adhering to regulations like GDPR, HIPAA, and CCPA.

HubCop is designed to scale with your business. It supports hybrid teams, including salaried
agents and independent contractors, and integrates seamlessly with CRMs and other tools.

HubCop automates lead assignments, follow-ups, and compliance tracking, reducing manual
tasks, saving time, and ensuring resources are focused on high-priority leads.

Freemium Pilot Program

10 free seats for 3 months with full access to SPOC-CS, lead assignment, compliance
tracking, and more.

The program is limited to 10 seats and excludes advanced features like enterprise-level
integrations and strategic licensing tools.

Yes, you can transition to a paid tier anytime during the pilot.

Yes, as long as the total number of users does not exceed the 10-seat limit. Additional users
require a paid plan.

After the trial, you can choose a paid plan that suits your business needs. All data and
configurations remain intact for a smooth transition.

Integration

Yes, HubCop’s Open API enables seamless integration with CRMs like Salesforce, HubSpot,
and Microsoft Dynamics.

Minimal technical expertise is needed. HubCop provides detailed API documentation and
support to simplify the integration process.

Absolutely. HubCop integrates with ERP systems, marketing automation platforms, and
analytics tools, ensuring unified workflows across systems.

All data is encrypted during transfer, ensuring security and integrity. HubCop adheres to
industry standards for data protection and compliance.

Yes, HubCop is designed to manage multiple integrations, making it ideal for businesses with
complex technology stacks.

Features and Functionality

Leads are assigned or reassigned in real time based on agent performance, lead urgency, and
compliance adherence. High-priority leads are directed to top-performing agents automatically.

Engagement preferences allow prospects to define how, when, and how often they want to be
contacted. These preferences are logged and visible to agents, ensuring personalized
communication.

Role-Based Access ensures agents only access data relevant to their roles. For example,
independent contractors can securely handle assigned leads without accessing sensitive company
or customer data.

Yes, HubCop enables lead splitting, allowing multiple agents or teams to collaborate on a
single lead. This is particularly useful for complex sales cycles requiring diverse expertise.

HubCop’s Visual Dashboards provide real-time insights into lead status, agent performance,
and compliance tracking. Reports can be customized by timeframe, team, or lead category.

Compliance and Security

HubCop protects customer data through encrypted communications, masked emails, DID numbers, and role-based permissions, ensuring privacy and regulatory compliance.

HubCop anonymizes sensitive data through masking tools, tracks agent activity for audits, and enforces compliance milestones for regulatory adherence.

Yes, HubCop logs all agent activities and communications, creating an audit trail that
simplifies regulatory reviews and compliance reporting.

HubCop automatically flags the issue and reassigns the lead to another agent, ensuring
continuous engagement and regulatory adherence.

By using role-based access controls, encrypted communications, and centralized activity logging, HubCop minimizes the risk of unauthorized data exposure.

Support and Resources

HubCop provides 24/7 technical support, a detailed knowledge base, and API documentation
to assist with onboarding and troubleshooting.

Yes, HubCop offers tutorials, webinars, and onboarding sessions to help users get familiar with the platform quickly.

Updates are rolled out regularly and seamlessly. Users are notified in advance, and updates are designed to avoid disrupting workflows.

Yes, enterprise customers can work with HubCop’s development team to tailor features or
integrations to their specific needs.

Yes, HubCop’s reporting tools include ROI tracking, allowing businesses to measure the
impact of their lead management efforts in real time.

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